Makro rolls out Pricer electronic shelf labels to all liquor stores

Oct 24th 2012, 08:01

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October 2012

Makro rolls out Pricer electronic shelf labels to all liquor stores

Multinational warehouse chain Makro, a subsidiary of Massmart, itself a subsidiary of international retail giant Walmart, is rolling out upwards of 80 000 of Pricer's electronic shelf labels (ESLs), supplied by Skydirect, an XON company, to the liquor departments in all 16 stores across South Africa.

Main store wine sections have also been part of the new store rollout as a standard solution. Makro's liquor stores strive for greater customer satisfaction, continued low prices, greater market penetration of a greater variety of merchandise, and more efficient operational processes that differentiates it from the competition.

“The primary motivation for deploying electronic shelf labels is to maintain a competitive edge in delivering benefits to our customers,” says Garry Hendry, Liquor director at Makro. “The way the system works is that it ensures labels consistently display accurate prices for the relevant items so our customers know they won't face a discrepancy at the till point. Electronic labels are quick to update which ensures promotional items are updated timeously and are not mis-priced. There are also numerous additional operational benefits.”

“Price discrepancies are a major inhibitor of customer satisfaction,” says Hendry. “Customers rightly become annoyed to various degrees when they cannot find the price of something they want to buy, or when they get to the till point and they're charged a price other than the promotional price advertised.”

Pricer's ESL system replaces paper shelf-edge price labels with battery-powered LCD tags which eliminate manual and labour intensive price change updates. The system literally shrinks the time taken to effect price changes from hours to seconds because the price change is done once in SAP enterprise resource planning (ERP) system and then automatically pushed to the shelves using two way infrared communications. Two way communications mean the shelf labels can be interrogated to ensure prices have been correctly updated andthereby eliminate errors.

While customer satisfaction is a primary driver behind the project additional benefits include a boost to store employee productivity, managers who gain access to information in the aisles by a simple touch of button as opposed to having reams of papers on hand, as well as head office-based monitoring to ensure current, accurate and reliable information available in a dashboard from any store across the country.

Read the full article on fastmoving.co.za

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Makro rolls out Pricer electronic shelf labels to all liquor stores

Makro rolls out Pricer electronic shelf labels to all liquor stores - Liquor Newsletters Posts Africa's FMCG Retail Authority - fastmoving.co.za