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Clicks is South Africa’s leading specialist retailer of health, beauty and lifestyle products, servicing the middle to upper income market. Clicks is a contemporary, accessible retailer that understands women and offers them great prices and more for their money. Our vision is to create an experience in pharmacy that has never been seen before in South Africa, combining the best of Clicks with the best of pharmacy, together with a one-on-one relationship between the pharmacist and the customer. 


Clicks posted real sales growth of 12.0% and continued to grow its share of the increasingly competitive healthcare market. Clicks opened its 400th store in August 2011 as 31 new outlets were added during the period, the highest number in a single year. The national pharmacy footprint was extended to 283 with the opening of a further 32 dispensaries. The Clicks operating margin improved from 6.9% to 7.7% owing to good buying and supply chain management, while Clicks maintained its aggressive pricing strategy. Operating profit increased by 25.8%.  


Despite a continued strong performance from Clicks this year, trading conditions are expected to remain challenging. Low inflation is set to continue which means for a greater focus on cost management.
Clicks plans to open 20 to 30 new stores and between 30 to 40 dispensaries, and remains committed to achieving its medium-term target of 500 stores.

Clicks plans to focus on continuing to drive volume and leveraging Club Card. The Clicks ClubCard passed the 3 million customer mark, increasing by over 400 000 members in the past year to reach 3.1 million at year-end. ClubCard accounted for 74.8% of sales in Clicks and R197 million was returned to customers in cash-back vouchers. By leveraging ClubCard, Clicks will be in a position to drive volumes and acquire new customers.

Management is confident that the growth strategies will continue to improve operating margins in the medium term and the margin target guidance has been increased to a range of 6.5% to 7.5%. 

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